Reporting to the Manager, Managed Care Claims and Customer Service, this
position is responsible for responding to all provider and patient inquiries
in a courteous and efficient manner. As a delegated payer, Redlands Community
Hospital serves numerous customers and this requires telephonic accessibility
as well as other forms of media. In addition, this position will support
the organization by assisting with other administrative/clerical needs
within the department where applicable.
Minimum of two years experience in handling customer service calls.
Basic knowledge of managed care claims processing and health plan eligibility
Knowledge of the EZCAP and Meditech Systems or equivalent managed care
claims and hospital software systems preferred.