STATEMENT OF PATIENT RIGHTS
You have the right to:
1. Considerate and respectful care, and to be made comfortable. You have
the right to respect for your cultural, psychosocial, spiritual and personal
values, beliefs, and preferences.
2. Have a family member (or other representative of your choosing) and
your own physician notified promptly of your admission to the hospital.
3. Know the name of the physician who has primary responsibility for coordinating
your care and the names and professional relationships of other physicians
and non-physicians who will see you.
4. Receive information about your health status, diagnosis, prognosis,
course of treatment, prospects for recovery and outcomes of care (including
unanticipated outcomes) in terms you can understand. You have the right
to effective communication and to participate in the development and implementation
of your plan of care. You have the right to participate in ethical questions
that arise in the course of your care, including issues of conflict resolution,
withholding resuscitative services, and foregoing or withdrawing life-sustaining
5. Make decisions regarding medical care, and receive as much information
about any proposed treatment or procedure as you may need in order to
give informed consent or refuse a course of treatment. Except in emergencies,
this information will include a description of the procedure or treatment,
the medically significant risks involved, alternate courses of treatment
or non-treatment and the risks involved in each, and the name of the person
who will carry out the procedure or treatment.
6. Request or refuse treatment, to the extent permitted by law. However,
you do not have the right to demand inappropriate or medically unnecessary
treatment or services. You have the right to leave the hospital even against
the advice of physicians, to the extent permitted by law.
7. Be advised if the hospital/personal physician proposes to engage in
or perform human experimentation affecting your care or treatment. You
have the right to refuse to participate in such research projects.
8. Reasonable responses to any reasonable requests made for service.
9. Appropriate assessment and management of your pain, information about
pain, pain relief measures and to participate in pain management decisions.
You may request or reject the use of any or all modalities to relieve
pain, including opiate medication, if you suffer from chronic intractable
pain. The doctor may refuse to prescribe the opiate medication, but if
so, must inform you that there are physicians who specialize in the treatment
of severe chronic pain with methods that include the use of opiates.
10. Formulate advance directives. This includes designating a decision
maker if you become incapable of understanding a proposed treatment or
become unable to communicate your wishes regarding care. Hospital staff
and practitioners who provide care in the hospital will comply with these
directives. All patient rights apply to the person who has legal responsibility
to make decisions regarding medical care on your behalf.
11. Have personal privacy respected. Case discussion, consultation, examination
and treatment are confidential and should be conducted discreetly. You
have the right to be told the reason for the presence of any individual.
You have the right to have visitors leave prior to an examination and
when treatment issues are being discussed. Privacy curtains will be used
in semi-private rooms.
12. Confidential treatment of all communications and records pertaining
to your care and stay in the hospital. You will receive a separate "Notice
of Privacy Practices" that explains your privacy rights in detail
and how we may use and disclose your protected health information.
13. Receive care in a safe setting, free from mental, physical, sexual
or verbal abuse and exploitation or harassment. You have the right to
access protective and advocacy services including notifying government
agencies of neglect or abuse.
14. Be free from restraints and seclusions of any form used as a means
of coercion, discipline, convenience or retaliation by staff.
15. Reasonable continuity of care and to know in advance the time and location
of appointments as well as the identity of the persons providing the care.
16. Be informed by the physician, or a delegate of the physician, of continuing
health care requirements and options following discharge from the hospital.
You have the right to be involved in the development and implementation
of your discharge plan. Upon your request, a friend or family member may
be provided this information also.
17. Know which hospital rules and policies apply to your conduct while
18. Designate visitors of your choosing, if you have decision-making capacity,
whether or not the visitor is related by blood or marriage, unless:
- No visitors are allowed.
- The facility reasonably determines that the presence of a particular visitor
would endanger the health or safety of a patient, a member of the health
facility staff or other visitor to the health facility, or would significantly
disrupt the operations of the facility.
- You have told the health facility staff that you no longer want a particular
person to visit.
However, a health facility may establish reasonable restrictions upon visitation,
including restrictions upon the hours of visitation and number of visitors.
The health facility must inform you (or your support person, where appropriate)
of your visitation rights, including any clinical restrictions or limitations.
The health facility is not permitted to restrict, limit, or otherwise
deny visitation privileges on the basis of race, color, national origin,
religion, sex, gender identity, sexual orientation, or disability.
19. Have your wishes considered, if you lack decision-making capacity,
for the purpose of determining who may visit. The method of that consideration
will comply with federal law and be disclosed in the hospital policy on
visitation. At a minimum, the hospital shall include any person living
in your household and any support person pursuant to federal law.
20. Examine and receive an explanation of the hospital's bill regardless
of the source of payment.
21. Exercise these rights without regard to sex, economic status, educational
background, race, color religion, ancestry, national origin, sexual orientation
or marital status or the source of payment for care.
22. File a grievance. If you file a grievance with this hospital, you may
do so by writing or by calling the Patient Liaison, 350 Terracina Blvd.,
Redlands, California 92373 (909) 335-5505.
The grievance committee will review each grievance and provide you with
a written response within thirty (30) days. The written response will
contain the name of the person to contact at the hospital, the steps taken
to investigate the grievance, the results of the grievance process, and
the date of completion of the grievance process. Concerns regarding quality
of care or premature discharge will also be referred to the appropriate
Utilization and Quality Control Peer Review Organization (PRO)
within (7) seven days.
23. File a complaint with the California Department of Public Health (CDPH)
regardless of whether you use the hospital's grievance process. The
(CDPH) phone number and address is:
464 West 4th Street, Suite 529,
San Bernardino, California, 92401.
24. File a complaint with The Joint Commission at 800-994-6610 or on The
Joint Commission’s website at
www.jointcoimmission.org or emailing