Patient Liaison

Your satisfaction with all care provided is important to us. Should you or your family members experience concerns about the care you are receiving, you may contact the Patient Liaison and discuss any issues that did not meet your expectations. You may call the Patient Liaison during your hospitalization by dialing extension 5847 internally, or (909) 335-5501 ext. 5847 externally after you are discharged.

When an individual has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the hospital's management. If the concerns cannot be resolved through the hospital, the individual is encouraged by the hospital to contact The Joint Commission (TJC).

TJC can be reached via:

E-Mail:
complaint@jointcommission.org

Fax:
Office of Quality Monitoring
(630) 792-5636

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact The Joint Commission at this toll free U.S. telephone number, 8:30 am to 5:00 pm, Central Time, weekdays.

(800) 994-6610