Patients' Rights/Responsibilities
STATEMENT OF PATIENT RIGHTS
You have the right to:
1. Considerate and respectful care, and to be made comfortable. You have
the right to respect for your cultural, psychosocial, spiritual, and personal
values, beliefs and preferences.
2. Have a family member (or other representative of your choosing) and
your own physician notified promptly of your admission to the hospital.
3. Know the name of the licensed health care practitioner acting within
the scope of his or her professional licensure who has primary responsibility
for coordinating your care, and the names and professional relationships
of physicians and nonphysicians who will see you.
4. Receive information about your health status, diagnosis, prognosis,
course of treatment, prospects for recovery and outcomes of care (including
unanticipated outcomes) in terms you can understand. You have the right
to access your medical records. You will receive a separate “Notice
of Privacy Practices” that explains your rights to access your records.
You have the right to effective communication and to participate in the
development and implementation of your plan of care. You have the right
to participate in ethical questions that arise in the course of your care,
including issues of conflict resolution, withholding resuscitative services,
and forgoing or withdrawing life-sustaining treatment.
5. Make decisions regarding medical care, and receive as much information
about any proposed treatment or procedure as you may need in order to
give informed consent or to refuse a course of treatment. Except in emergencies,
this information shall include a description of the procedure or treatment,
the medically significant risks involved, alternate courses of treatment
or nontreatment and the risks involved in each, and the name of the person
who will carry out the procedure or treatment.
6. Request or refuse treatment, to the extent permitted by law. However,
you do not have the right to demand inappropriate or medically unnecessary
treatment or services. You have the right to leave the hospital even against
the advice of members of the medical staff, to the extent permitted by law.
7. Be advised if the hospital/licensed health care practitioner acting
within the scope of his or her professional licensure proposes to engage
in or perform human experimentation affecting your care or treatment.
You have the right to refuse to participate in such research projects.
8. Reasonable responses to any reasonable requests made for service.
9. Appropriate assessment and management of your pain, information about
pain, pain relief measures and to participate in pain management decisions.
You may request or reject the use of any or all modalities to relieve
pain, including opiate medication, if you suffer from severe chronic intractable
pain. The doctor may refuse to prescribe the opiate medication, but if
so, must inform you that there are physicians who specialize in the treatment
of pain with methods that include the use of opiates.
10. Formulate advance directives. This includes designating a decision
maker if you become incapable of understanding a proposed treatment or
become unable to communicate your wishes regarding care. Hospital staff
and practitioners who provide care in the hospital shall comply with these
directives. All patients’ rights apply to the person who has legal
responsibility to make decisions regarding medical care on your behalf.
11. Have personal privacy respected. Case discussion, consultation, examination
and treatment are confidential and should be conducted discreetly. You
have the right to be told the reason for the presence of any individual.
You have the right to have visitors leave prior to an examination and
when treatment issues are being discussed. Privacy curtains will be used
in semi-private rooms.
12. Confidential treatment of all communications and records pertaining
to your care and stay in the hospital. You will receive a separate “Notice
of Privacy Practices” that explains your privacy rights in detail
and how we may use and disclose your protected health information.
13. Receive care in a safe setting, free from mental, physical, sexual
or verbal abuse and neglect, exploitation or harassment. You have the
right to access protective and advocacy services including notifying government
agencies of neglect or abuse.
14. Be free from restraints and seclusion of any form used as a means of
coercion, discipline, convenience or retaliation by staff.
15. Reasonable continuity of care and to know in advance the time and location
of appointments as well as the identity of the persons providing the care.
16. Be informed by the physician, or a delegate of the physician, of continuing
health care requirements and options following discharge from the hospital.
You have the right to be involved in the development and implementation
of your discharge plan. Upon your request, a friend or family member may
be provided this information also.
17. Know which hospital rules and policies apply to your conduct while
a patient.
18. Designate a support person as well as visitors of your choosing, if
you have decision-making capacity, whether or not the visitor is related
by blood, marriage, or registered domestic partner status, unless:
• No visitors are allowed.
• The facility reasonably determines that the presence of a particular
visitor would endanger the health or safety of a patient, a member of
the health facility staff, or other visitor to the health facility, or
would significantly disrupt the operations of the facility.
• You have told the health facility staff that you no longer want
a particular person to visit. However, a health facility may establish
reasonable restrictions upon visitation, including restrictions upon the
hours of visitation and number of visitors. The health facility must inform
you (or your support person, where appropriate) of your visitation rights,
including any clinical restrictions or limitations. The health facility
is not permitted to restrict, limit, or otherwise deny visitation privileges
on the basis of race, color, national origin, religion, sex, gender identity,
sexual orientation, or disability.
19. Have your wishes considered, if you lack decision-making capacity,
for the purposes of determining who may visit. The method of that consideration
will comply with federal law and be disclosed in the hospital policy on
visitation. At a minimum, the hospital shall include any persons living
in your household and any support person pursuant to federal law.
20. Examine and receive an explanation of the hospital’s bill regardless
of the source of payment.
21. Exercise these rights without regard to, and be free of discrimination
on the basis of, sex, economic status, educational background, race, color,
religion, ancestry, national origin, sexual orientation, gender identity/expression,
disability, medical condition, marital status, age, registered domestic
partner status, genetic information, citizenship, primary language, immigration
status (except as required by federal law) or the source of payment for care.
22. File a grievance. If you want to file a grievance with this hospital,
you may do so by writing or by calling the Patient Experience Liaison,
350 Terracina Blvd., Redlands, California 92373, (909) 335-5501 ext. 5847
or by email at patientliaison@redlandshospital.org. The grievance committee
will review each grievance and provide you with a written response within
seven (7) days. The written response will contain the name of a person
to contact at the hospital, the steps taken to investigate the grievance,
the results of the grievance process, and the date of completion of the
grievance process. Concerns regarding quality of care or premature discharge
will also be referred to the appropriate Utilization and Quality Control
Peer Review Organization (PRO).
23. File a complaint with the California Department of Public Health regardless
of whether you use the hospital’s grievance process. The California
Department of Public Health’s phone number and address is 464 West
4th Street, Suite 529, San Bernardino, California 92401, (800) 344-2896.
24. A complaint can also be filed with the Joint Commission online at https://www.jointcommission.org/en/resources/patient-safety-topics/report-a-patient-safety-event/, by fax (630) 792-5635, by mail Office of Quality Monitoring, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, Illinois 60181.
24. File a complaint with the Department of Fair Employment and Housing
at www.dfeh.ca.gov,
(800) 884-1684 or (800) 700-2320 (TTY) or 2218 Kausen Dr., #100, Elk Grove, CA 95758.
25. File a complaint with the Medical Board of California at www.mbc.ca.gov/consumers/complaints,
(800) 633-2322 or 2005 Evergreen St., #1200, Sacramento, CA 95815.
This Patient Rights document incorporates the requirements of the The Joint
Commission; Title 22, California Code of Regulations, Section 70707; Health
and Safety Code Sections 1262.6, 1288.4, and 124960; and 42 C.F.R. Section
482.13 (Medicare Conditions of Participation).