Emergency Services

Welcome to the Emergency Department at Redlands Community Hospital. We are committed to providing compassionate and efficient care to you and your loved ones. We understand that your visit comes at a worrisome time and our staff will strive to make this visit as pleasant as possible. When you or your loved ones need emergency care, trust Redlands Community Hospital’s Emergency Department to provide you with the fastest and most effective care close to home.

Who We Are

The Emergency Department has a 21-bed, level II patient treatment area providing initial evaluation and management of pediatric, adult and geriatric patients. The department is staffed 24 hours per day with a board certified staff physician. Approximately 54,000 patients are seen per year with the primary diagnosis being but not limited to cardiac, respiratory, psychiatric, pediatric, obstetrical emergencies.

Mission Statement

The Emergency Department is a dedicated team who provides high quality compassionate care while maintaining a safe and respectful environment to our diverse community.

Stroke Center

Equipped to perform the necessary CT scans and neurological exams so that clot-busting drugs, which can stop or reverse a stroke, are given within three hours of symptoms starting.

  • Call 911 or head to the ER if you feel you require immediate medical attention including but not limited to:
    • Chest pain
    • Trouble breathing
    • Fainting or dizziness
    • Worst headache of your life
    • Suddenly not being able to speak, walk, move, or changes in vision
    • Altered mental status
    • Allergic reaction with trouble breathing, swallowing, or hives
    • Coughing or vomiting blood
    • Severe or persistent vomiting
    • Broken bones
    • Abnormal bleeding
    • Suicidal thoughts
    • Severe, acute pain
    • This is a guide and not intended as a tool to diagnose injuries or illnesses.

How to Prepare for Your Visit

  • We know that visits to the Emergency Room are not planned, here are a list of things to bring with to help facility your care
    • Photo ID
    • Insurance card
    • List of current prescription medication and dosages
    • Allergies
    • Recent labs or medical information related to your visit

What is expected in the ER visit

Wait times

Expect that your visit might take several hours. Stress or pain can make time seem to stand still. We are committed to treat your condition as quickly as possible. However, many factors affect the amount of time you will spend in the ER, including other patients (the number of people waiting to be seen, the urgency of other conditions), the time it takes to receive diagnostic results and consultation with other medical specialties. We will do our best to keep you updated. Just because we aren’t in the room doesn't mean that we aren’t working for you.

Triage Process

After registration you will be seen in the order of your severity of symptoms based on a rapid assessment by a Registered Nurse. A Registered Nurse will then ask you questions about your medication history and reason for your current visit. Next, you will then be placed into an exam room and seen by a Provider who will initiate the necessary treatment plan for you. You will then be placed into an appropriate area to receive care based on your treatment plan.

Treatments

Once seen by a Provider, labs or diagnostic testing may be ordered. Please understand that depending on the tests your Provider ordered, wait times will vary and visit may take up to several hours. Please ask one of our team members before eating or drinking because it could affect the tests or procedures you may receive.

Disposition

At this time the provider will look though all of your test results and determine whether you should be discharged, admitted, or transferred to a higher level of care. If you are admitted, please understand that this will add to your wait time and you will stay in the ER until a room is available on the appropriate unit.

Pain

We understand that you may be experiencing pain and we will do our best to address this issue. Our goal is to help decrease your pain to a tolerable level but depending on your condition we may not be able to fully eliminate your pain.

Our Plans for the Future

To better serve our ever growing community, Redlands Community Hospital will start an expansion of our Emergency Department starting 2017.