Redlands Community Hospital Patient Experience Liaison Alex Acosta Recognized by the Hospital Association of Southern California During Hospital Heroes Ceremony

Redlands, CA. – October 30, 2025 – Redlands Community Hospital (RCH) Patient Experience Liaison Alex Acosta was recognized during the Hospital Association of Southern California’s (HASC) Hospital Heroes ceremony at the Sheraton Grand Hotel in Los Angeles. Alex was among 20 hospital leaders recognized at the third annual award gala.

Alex has been instrumental in transforming the patient experience at RCH through a series of impactful initiatives rooted in empathy, transparency, and collaboration. One of his most notable achievements is the creation and leadership of the Patient and Family Advisory Council (PFAC), a groundbreaking program that gives patients and community members a voice in shaping hospital services.

“Alex embodies the mission and values of Redlands Community Hospital,” said Joyce Volsch, PhD, RN, NEA-BC, Chief Nursing Officer, Redlands Community Hospital. “We are so proud of Alex for exemplifying the spirit of compassionate patient care, innovation, and community partnership that defines a true hospital hero.”

Alex’s leadership extends beyond PFAC. He has spearheaded the implementation of Press Ganey’s iRound platform, enabling over 2,000 documented patient rounds and empowering staff to deliver personalized, responsive care.
These improvements are not just numbers, they represent touched lives, trust restored, and a culture of excellence that Alex has helped cultivate. His data-driven approach, combined with heartfelt advocacy, has elevated the patient experience and positioned RCH as a leader in compassionate, high-quality care.
In moments of crisis, Alex has also led with integrity and compassion. As a core member of the H.E.A.R.T. Event Disclosure Team, he has helped navigate sensitive disclosures with transparency and emotional support, ensuring that patients and families feel heard and respected during difficult times.
Whether coordinating with external partners or mentoring internal teams, Alex consistently elevates the standard of care and strengthens the hospital’s bond with the community. His work has not only improved patient satisfaction scores but has also created lasting partnerships that will shape the future of care at RCH.

HASC is dedicated to effectively advancing the interests of hospitals in Southern California with the goal of improving the operating environment for hospitals and the health status of the communities they serve. Working in partnership with the California Hospital Association, HASC provides leadership at the local, state and federal levels on legislation, budget concerns and regulatory issues.

To learn more about RCH, visit: www.redlandshospital.org.

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About Redlands Community Hospital

Redlands Community Hospital is a 211-bed, independent not-for-profit, stand-alone facility located in Southern California.