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Emergency Services

The emergency department at Redlands Community Hospital is committed to providing compassionate and efficient care to you and your family. Our staff will make this stressful visit as pleasant as possible. If you need access to Redlands emergency services, trust us to provide you with the fastest and most effective care close to home.

Who We Are

Our Emergency Department is staffed by a dedicated emergency team that consists of board-certified physicians, physician assistants, nurse practitioners, and experienced nurses who are trained to respond to emergency medical conditions.

Our Emergency Department is staffed 24 hours, every day of the year, including weekends and holidays, to serve our community. We have recently remodeled and have expanded to provide over 32 licensed beds and 10 examination areas, in addition, we have also added dedicated radiology and laboratory services within the department. We see approximately 57,000 patients each year, treating conditions including but not limited to neurological, cardiac, respiratory, psychiatric, geriatric, pediatric, and obstetrical emergencies. Additionally, specialty-trained staff are responsible for maintaining an active paramedic base station servicing San Bernardino and Riverside counties.

Mission Statement

The Emergency Department is a dedicated team that provides high-quality, compassionate care while maintaining safety and respect for our diverse community. Our mission is to heal, comfort, and promote health within the community we serve.

How to Prepare for Your Visit

As visits to the Emergency Department are not planned, here are the things you should bring with you to facilitate care.

  • Photo ID
  • Insurance card
  • List of allergies, current medications, and their dosages
  • Recent labs or medical information related to your visit

What to Expect During Your ED Visit

Triage Process

After registration, you will be seen in order of the severity of your symptoms, determined through a rapid assessment by a registered nurse. He/she will ask questions about your medical history and the reason for your visit. Finally, you’ll be placed in the appropriate area and receive care according to that plan.


Once you are seen by a provider you will be provided with a CARE card that details your treatment plan. Various labs, diagnostic tests, or medications may be ordered. Wait times will vary based on which tests or treatments are ordered, with CARE cards being updated throughout your visit to keep you informed of your treatment progress.

Please ask a staff member before eating or drinking as it could affect the tests or subsequent procedures.


When test results are in, the provider will use them to determine whether you should be discharged, admitted, or transferred to a higher level of care. If your condition requires admission, you will remain and be cared for in the Emergency Department until a room is available in the appropriate unit.

When to visit the ED?

Call 911 or come to the ED if you experience any of the following common symptoms. This is a guide and does not contain every possible emergency and is not intended as a tool to diagnose injuries or illness.

  • Chest pain
  • Trouble breathing
  • Fainting or dizziness
  • Severe headache
  • Loss of or changes in speech, movement, or vision
  • Altered mental state
  • Allergic reactions such as trouble breathing, swallowing, or hives
  • Coughing or vomiting blood
  • Severe or persistent vomiting
  • Broken bones
  • Abnormal bleeding
  • Suicidal thoughts
  • Severe and sudden onset of pain

Paramedic Base Station

As a designated San Bernardino County Paramedic Base Station, our hospital is one of only four in the county permitted to issue instructions to paramedics in the field. Our specialty-trained mobile intensive care nurses communicate with paramedics via radio and receive more than 1,100 calls each month. Our nurses collaborate with paramedics to assess incoming patients, prepare for their arrival, and ensure they receive the immediate care they require.

Stroke Center

Our Emergency Department is a designated stroke center with thrombectomy certification and is equipped for emergent CT and neurological exams. Thrombolytic drugs, which can stop or reverse a stroke, can be given to patients who meet specific criteria.