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Emergency Services

The emergency department at Redlands Community Hospital is committed to providing compassionate and efficient care to you and your family. Our staff will make this stressful visit as pleasant as possible. If you need access to Redlands emergency services, trust us to provide you with the fastest and most effective care close to home.

Who We Are

The emergency department, staffed 24/7 with a board-certified physician, has a 21-bed level II patient treatment area for initial evaluation and management of pediatric, adult and geriatric patients. We see approximately 54,000 patients each year with primary diagnoses including but not limited to cardiac, respiratory, psychiatric, pediatric and obstetrical emergencies.

Mission Statement

The emergency department is a dedicated team who provides high quality, compassionate care while maintaining safety and respect for our diverse community.

Stroke Center

The stroke center is equipped for CT and neurological exams. Clot-busting drugs, which can stop or reverse a stroke, are given within three hours of symptoms starting.

Call 911 or head to the ER if you experience any of the following common symptoms. This is a guide, does not contain every possible emergency and is not intended as a tool to diagnose injuries or illness.

  • Chest pain
  • Trouble breathing
  • Fainting or dizziness
  • Extremely painful headache
  • Loss of or changes in speech, movement or vision
  • Altered mental state
  • Allergic reactions such as trouble breathing and swallowing or hives
  • Coughing or vomiting blood
  • Severe or persistent vomiting
  • Broken bones
  • Abnormal bleeding
  • Suicidal thoughts
  • Severe, acute pain

How to Prepare for Your Visit

As visits to the ER are not planned, here are the things you should bring with you to facilitate care.

  • Photo ID
  • Insurance card
  • List of allergies, current medications and their dosages
  • Recent labs or medical information related to your visit

What to Expect During Your ER Visit

Long wait times

Expect your visit to take several hours. Stress and pain can seem to make time stand still. While we are committed to treating you as soon as possible, many factors affect how much time you’ll spend here, including other patients (how many people are waiting and how urgent their conditions are), waiting for diagnostic results and consultations with other specialists. We are constantly working for you even if you don’t see us, and will keep you updated. If you are experiencing pain, we will do our best to reduce or, when possible, eliminate it.

Triage Process

After registration you will be seen in order of the severity of your symptoms, determined through a rapid assessment by a registered nurse. He/she will ask questions about your medical history and reason for your visit. You’ll be placed in an exam room and seen by a provider, who will initiate your treatment plan. Finally, you’ll be placed in the appropriate area and receive care according to that plan.

Treatments

Once you’re seen by a provider, labs or diagnostic tests may be ordered. Wait times will vary based on which tests are ordered. Please ask a staff member before eating or drinking as it could affect the tests or subsequent procedures.

Disposition

When test results are in the provider will use them to determine whether you should be discharged, admitted or transferred to a higher level of care. Admittance will add to your wait time and you will stay in the ER until a room is available on the appropriate unit.