Mission, Vision, Values
Our mission is to promote an environment where members of our community
can receive high quality care and service so they can maintain and be
restored to good health. We will accomplish our mission by interacting
with the following groups:
Our patients are not just customers, but are fellow humans in need. From
their first encounter, we will treat our patients with dignity and compassion,
comfort their family and friends, and endeavor to make their stay with
us rewarding as possible. We will provide whatever services we can, in
and outside of the hospital, to maintain and restore the health of those
who come to us for care.
We shall strive to anticipate and meet the needs of the physicians who
have chosen to affiliate with our Hospital. Together with us, they shall
govern themselves and continue to maintain and assure a superior standard
of conduct and patient care.
Our employees are health professionals, trained not just to accomplish
their job, but to realize that the purpose of every job is to benefit
Those who have had the faith in us to invest in our future and those with
whom we do business deserve a return of that trust. We shall conduct our
business efficiently for that purpose.
We are an integral part of our community. Therefore, we will listen to
our community and its leaders to help us assess the community's health
needs and we will work with them to develop a plan to address those needs
to the best of our abilities and resources.
Our vision is to be recognized for the quality of service we provide and
our attention to patient care. We want to remain an independent, not-for-profit,
full-service community hospital and to continue to be the major health
care provider in our primary area of East San Bernardino Valley as well
as the hospital of choice for our medical staff. We recognize the importance
of remaining a financially strong organization and will take the necessary
actions to ensure that we can fulfill this vision.
We Are Committed To Serving Our Community.
Our services will make a difference in the quality of life in the communities
we serve. It is our responsibility to assess the needs of our patients,
physicians, employees, and others, and, to the best of our ability and
resources, respond to those needs.
Our Community Deserves The Best We Can Offer.
We will provide efficient caring services to our patients and others in
a courteous and professional way. We will strive to provide high quality,
cost-efficient health care. We will continue to develop new services and
eliminate obstacles to demonstrate our commitment of being responsive
to the needs of our community.
Our Organization Will Be A Good Place To Work.
As an organization, we value the participation of each employee, physician,
volunteer, and Board member. We will encourage suggestions, listen attentively,
and follow through. Recognizing the importance of everyone who works here,
we expect to treat one another, and to be treated, with respect and a
sense of importance of team work. Our greatest asset is the people who
are committed to our organization.
Our Organization Will Be Financially Strong.
We will be a financially strong and creative organization with the people,
facilities, and finances to provide our best service. We will create and
maintain a financial environment that will support and encourage our values.