REDLANDS, Calif. (April 05, 2016) – Redlands Community Hospital announced today that
it has been recognized for two distinctions in quality excellence from
Healthgrades: the Healthgrades 2016 Patient Safety Excellence Award™
and the Healthgrades 2016 Outstanding Patient Experience Award™.
Healthgrades is the leading online resource for comprehensive information
about physicians and hospitals.
Only 99 out of the 3,536 hospitals evaluated for patient safety and patient
experience excellence achieved both distinctions. This places Redlands
Community Hospital within the 2% of eligible hospitals in the nation to
receive both awards. This distinction recognizes Redlands Community Hospital
for excellent performance in safeguarding patients from serious, potentially
preventable complications, as well as providing a positive experience
for patients during their hospital stays.
On average, 270,457 patient safety events could have been avoided if all
hospitals, as a group from 2012 to 2014, performed similarly to hospitals
performing better than expected on each of 13 Patient Safety Indicators
evaluated by Healthgrades.
In addition, during this study period, patients treated in hospitals receiving
Healthgrades Patient Safety Excellence Award were, on average:
- 40.2% less likely to experience an accidental puncture or laceration during
a procedure, than patients treated at non-recipient hospitals.
- 44.2% less likely to experience a collapsed lung due to a procedure or
surgery in or around the chest, than patients treated at non-recipient
- 54.4% less likely to experience catheter-related blood stream infections,
than patients treated at non-recipient hospitals.
- 50.4% less likely to experience pressure sores or bed sores acquired in
the hospital, than patients treated at non-recipient hospitals.
 Statistics are based on Healthgrades Patient Safety Ratings and Patient
Safety Excellence Award methodology which includes application of AHRQ
QI software (Version 4.6) to MedPAR data for years 2012 through 2014 and
represent 3-year estimates for Medicare patients only.
“We received this recognition because of impressive and competent
physicians and staff dedicated to delivering the highest clinical care
possible,” said Jim Holmes, Redlands Community Hospital President
and CEO. “In addition to providing great clinical care, the physicians
and our staff also put the needs of the patient first and foremost.”
“We applaud all recipients for their accomplishments and organizational
commitment to delivering high-quality care, reducing patient safety events
and providing a safe and positive experience for patients during their
hospital stay,” said Evan Marks, Chief Strategy Officer, Healthgrades.
During the study period (2012-2014), Healthgrades 2016 Patient Safety Excellence
Award recipient hospitals performed with excellence in providing safety
for patients in the Medicare population, as measured by objective outcomes
(risk-adjusted patient safety indicator rates) for 13 patient safety indicators
defined by the Agency for Healthcare Research and Quality (AHRQ).
In addition to being recognized as one of Healthgrades 2016 Patient Safety
Excellence Award recipients, Redlands Community Hospital also out-performed
peer hospitals in patient experience.
Healthgrades evaluated performance by applying a scoring methodology to
10 patient experience measures, using data collected from a 32-question
survey of the hospital’s own patients. The survey questions focus
on patients’ perspectives of their care in the hospital. Question
topics range from cleanliness and noise levels in patient rooms to factors
such as pain management and responsiveness to patients’ needs. The
measures also include whether a patient would recommend the hospital to
friends or family.
For more information about Healthgrades or to download a full copy of the
report or to receive information about hospital and physician quality, visit:
About Redlands Community Hospital
Redlands Community Hospital is an independent not-for-profit, stand-alone hospital.