About
Caring For Generations.
Redlands Community Hospital has been caring for the people of the Redlands
area and neighboring communities since 1904. We broke ground at 350 Terracina
Blvd. in 1929; we have been steadily expanding over the years but remain
a non-for-profit, independent and standalone hospital.
Our Patients First commitment has consistently brought us excellent safety
and patient satisfaction scores. We are a recognized center of excellence
for robotic surgical care and orthopedic medicine.
Our Mission Statement and Vision
Our mission is to promote an environment where members of our community
can receive high quality care and service, so they can be restored to
good health by working in concert with patients, physicians, RCH staff,
associates and the community.
Our vision is to be recognized for the quality of service we provide and
our attention to patient care. We want to remain an independent not-for-profit,
full-service community hospital and to continue to be the major health
care provider in our primary area of East San Bernardino Valley as well
as the hospital of choice for our medical staff.
Our Values
- We are committed to serving our community
- Our community deserves the best we can offer
- Our organization will be a good place to work
- Our organization will be financially strong
More information on Patient Rights and Responsibilities.
Strategic Goals for 2025
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Growth and Differentiation
2025 Goal: Expand services, strategic partnerships, and market presence
to meet evolving community needs and enhance our identity as a provider
of choice, aligned with out mission to work collaboratively for better health.
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Financial Resilience
2025 Goal: Strengthen payer relationships, increase volume, and optimize
revenue to ensure long term financial health in line with our value of
fiscal responsibility.
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Quality and Patient Safety
2025 Goal: Build a high-reliability, zero preventable harm environment
through robust safety practices, aligned with our mission to restore health
with excellence.
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People and Culture
2025 Goal: Attract, retain , and develop a high-performing workforce rooted
in engagement, equity, and belonging. In keeping with our value of being
a great place to work.
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Physicians as Partners
2025 Goal: Strengthen alignment with providers through collaborative recruitment,
access planning , and program development. 2026 Goal: Deepen physician
engagement through joint strategic planning, innovation, and shared care models.
Commitment to Community
We believe in being actively engaged partners of our community. Leadership,
management and staff regularly participate in many community-wide events
and outreach activities. We are committed to preparing the next generation
of healthcare professionals to continue our mission through advanced education,
including through collaboration with local high schools.
Our 2021 Community Benefit Plan includes, but is not limited to, programs such as:
- RCH Family Clinics, providing healthcare for the at-risk and underinsured
- Perinatal Service Program, providing prenatal care and lactation education
for low-income and uninsured women and teens
- Homeless Patient Discharge Planning Initiative, addressing the health needs
of homeless patients in compliance with California law
RCH 2022 CBP
RCH 2017 NEEDS ASSESSMENT
