The Patient Experience team at Redlands Community Hospital is here to support you, your family, and your loved ones throughout your stay or visit. Our Patient Liaison is available to help address questions, concerns, or listen to your feedback. We want to ensure your voice is heard and your needs are met. At Redlands Community Hospital, we work collaboratively across all departments to provide compassionate, high-quality care. Providing you with an experience as comfortable, seamless, and reassuring as possible. Your well-being is our priority. We are committed to delivering an environment where you feel respected and supported.
If someone at Redlands Community Hospital made a positive difference during your visit, we’d love to hear about it. Simply fill out our Compliment Form to recognize a staff member or department that provided exceptional care. Your feedback encourages our team and helps us continue delivering compassionate, high-quality service.
Redlands Community Hospital takes great pride in providing compassionate, high-quality service to all those entrusted to our care. Patient and family feedback is an important part of creating a healing experience. If you feel dissatisfied with any aspect of your care at our hospital, we want to hear from you.
The Patient Experience Liaison will coordinate an investigation to resolve the grievance. You will receive written acknowledgment of your grievance within 7 business days of receipt of your concern. A letter stating the results of the investigation will be sent to you at the conclusion of the investigation, within 30 days of the grievance filing. If you are not satisfied with the resolution, you may request an appeal within thirty (30) days in writing to the Patient Experience Liaison. Your appeal should include the reason that the resolution is not satisfactory and what would be considered a satisfactory resolution.
To submit a Compliment, Complaint or Grievance - Please call, email, or complete an RCH Anonymous Reporting survey with our Patient Liaison Office at 909-335-5847 or Patientliaison@redlandshospital.org, or click the link to our RCH Anonymous Reporting survey.
Complaints and Concerns may also be directed to:
State of California
Department of Public Health
Licensing and Certification
San Bernardino District Office
464 West 4th St., Suite 529
San Bernardino, CA 92401
Office:
909-383-4777
Fax:
909-888-2315
Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Fax:
630-792-5636
Email:
patientsafetyreport@jointcommission.org
Or Online Submission:
https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx
Medical Board of California
800-633-2322
www.mbc.ca.gov