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Concerns & Suggestions

Recognizing Excellence

We always welcome a word of thanks from our patients. The staff work hard and enjoy hearing that they met your expectations.

If you would like to brighten the staff’s day by giving a “thank you” to the staff member or volunteer who made your hospital stay especially comfortable, you may contact the Patient Liaison at:

Concerns And Grievances

Redlands Community Hospital takes great pride in providing compassionate, high-quality service to all those entrusted to our care. Patient and family feedback is an important part of creating an extraordinary healthcare experience. If you feel dissatisfied with any aspect of your care or your experience with our hospital, we want to hear from you.

The Patient Experience Liaison will coordinate an investigation to resolve the grievance. Efforts will be made to resolve the grievance within thirty (30) days. A letter stating the results of the investigation will be sent to you at the conclusion of the investigation. If you are not satisfied with the resolution, you may request an appeal within thirty (30) days in writing to the Patient Experience Liaison. Your appeal should include the reason that the resolution is not satisfactory and what would be considered a satisfactory resolution.

You may notify the Patient Experience Liaison at:

When providing your feedback, please include:

  • The date and time of your visit or experience
  • The location you visited or the manner in which you interacted with us
  • The patient's name and date of birth (if related to a patient visit)
  • Specific details about your experience

Please be assured that we will take reasonable precautions to protect the patient’s and complainant’s identity. However, we do require this information in order to investigate and pass on your feedback to the appropriate people and to take the necessary follow-up actions to resolve your concerns.

Other Organizations you may contact

In the event that you or your family would like to file a grievance outside of the internal grievance process and with the Hospital's regulatory agency, you may forward your written grievance to:

California Department of Public Health
Phone: 916.558.1784

P.O. Box 997377, MS 0500
Sacramento, CA 95899-7377

The Joint Commission
Fax: 630.792-5636

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181